Privacy Policy

The Data Protection Principles

There are seven key principles under the Data Protection Legislation. These principles state that personal data must be:

• Processed fairly and lawfully, with certain conditions met for personal and sensitive data.
• Obtained for specified, lawful purposes and not processed incompatibly with those purposes.
• Adequate, relevant, and not excessive, with regular reviews to ensure information is current and relevant.
• Accurate and kept up to date where necessary.
• Not kept longer than necessary.
• Secured against unauthorised or unlawful processing, accidental loss, destruction, or damage.
• Managed with appropriate measures and records to demonstrate compliance with the legislation.

The Data Controller

ReclaimWise UK Ltd is the Data Controller for any personal data you provide. We determine how and why personal data is processed and ensure that only necessary personal data is processed for specific purposes, limiting its extent, storage period, and accessibility.

Our full details are:

ReclaimWise UK Ltd
71-75 Shelton Street,

Covent Garden,
London,United Kingdom,

WC2H 9JQ
Telephone:
Email: info@reclaimwise.co.uk

The Data Protection Officer (DPO) is responsible for ensuring that appropriate Privacy Notices exist and are published, making all data subjects aware of these notices before data collection.

The information we collect and when

We only collect information that we will genuinely use, in accordance with Data Protection Legislation. This includes, but is not limited to:

• Information about your computer and your visits to our website (e.g., IP address, location, browser type, visit duration, and page views);
• Information related to transactions carried out between you and us, including information about our services;
• Information you provide for registration, including name, address, telephone number, and financial information;
• Information for subscribing to our services, notifications, or newsletters;
• Information required to complete our services, requested directly from you, including your personal circumstances and financial details;
• Any other information you choose to send us.

All personal data we hold is processed by our staff in the UK or India.

How we use your information

• To contact you following your enquiry.
• To respond to questions, suggestions, issues, or complaints.
• To provide our services to you.
• To process payments or issue refunds.
• For statistical analysis and feedback, such as inviting you to review our services.
• To maintain security measures for safe website access.
• To understand you as a customer better, improving our services.
• To contact you about our services.
• To enhance customer service and support.

Lawful basis

We are required by law to have a lawful basis for processing your personal data. This could be your consent, performance of a contract, compliance with a legal obligation, or our legitimate interest stated at the point of data collection.

Please note that if our processing of your personal data is necessary for legal compliance or to enter into or perform a contract with you, and you choose not to provide the relevant data, we may not be able to proceed with the contract.

For our legitimate interests, we may contact you about further services during or after your contract with us, using the details you provided. You can unsubscribe from these communications at any time.

We also process data for legal requirements, such as financial record keeping and complaint handling, where we are required by law to retain your data.

Special category personal data (including criminal data)

We must treat certain categories of personal data with extra care, including health, disabilities, and criminal convictions. Processing this data requires an additional condition under Data Protection Legislation, such as your explicit consent.

Who we might share your information with

To provide our services, the following third parties may process your personal information on our behalf, under strict data security arrangements:

• Digital advertising services for analytical information about our advertising, on an anonymized basis.
• Third-party service providers for activities like sending newsletters or surveys.
• Government departments like HMRC, with whom we liaise on your behalf.
• Regulators such as the Legal Ombudsman Service and the Information Commissioner's Office.
• Professional legal consultancy to help us fulfil our obligations.

We may also share your personal data in the following circumstances:

• If required by law or a public authority.
• If we transfer, reorganize, merge, or sell any part of our business.
• To establish, exercise, or defend our legal rights.
• For operational purposes, though all shared information will be anonymized.

We do not sell or rent your personal data to any external organizations. If you request that we stop processing your data, we will communicate this to relevant third parties processing it on our behalf.

How we keep you updated on our products and services

We will send you relevant offers and news about our services, but only if you have previously consented to receive such communications. You can change your marketing preferences at any time by contacting us.

Your rights over your information

• Right to access: You can request a copy of your personal data held by us.
• Right to correction: You can ask us to correct incomplete, inaccurate, or outdated personal information.
• Right to object/restrict: You can object to or restrict our processing of your personal data.
• Right to erasure: You can request the erasure of your personal data, subject to certain conditions.
• Right to withdraw consent: You can withdraw your consent for us to process your data at any time.

For more information about your privacy rights, you can visit the Information Commissioner's Office (ICO) website.

How long we keep your information for

We retain your personal information for as long as necessary, depending on legal, operational, and financial requirements. Generally, transaction records are kept for a minimum of six years from the end of the relationship.

Security

ReclaimWise UK Ltd takes security seriously and has implemented physical, electronic, and managerial procedures to safeguard your data, including access controls, encryption, and secure storage.

Information about our use of cookies

Our website uses cookies to enhance your experience. Cookies set by ReclaimWise UK Ltd are "first-party cookies," while those set by others are "third-party cookies." We use various types of cookies, including necessary, analytical, functionality, and targeting/marketing cookies. You can control cookie settings via your browser.

No warranties

This Website is provided "as is," with all faults, and ReclaimWise UK Ltd express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall ReclaimWise UK Ltd, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. ReclaimWise UK Ltd, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent ReclaimWise UK Ltd from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

ReclaimWise UK Ltd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Assignment

ReclaimWise UK Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between ReclaimWise UK Ltd and you in relation to your use of this Website, and supersede all prior agreements and understandings. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of England and Wales, and you submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

• If the law or a public authority says we must share the personal data;
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
• From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

How to contact us

If you wish to exercise your rights or have any questions or complaints about this policy, please contact us: By email: info@reclaimwise.co.uk By post: ReclaimWise UK Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ If you have any concerns about the way that we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office by one of the following means: Online: https://www.ico.org.uk/ By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF